Private law's client listening programme

Posted by Helen Bunker on
Private law's client listening programme was launched just over two years ago as part of our overall commitment to improving the level of service we provide to our clients. We ask clients for their feedback across various aspects of our service delivery and the overall results continue to be very positive. The highlights of the results feature comments on what impresses clients most about their overall experience with us. Despite the positive results, it is important that we act on constructive feedback and continuously identify where we can improve the quality of service that we offer.

We would like to thank all of our clients who have taken the time to give us feedback since the programme began - we value the feedback we receive.

Helen Bunker, Divisional Director of Private Law at Blake Morgan, said: "I am really proud that the teams continue to deliver consistently excellent client care. It is testament to the hard work put in across the board. The client listening programme is a great way for us to gain valuable feedback on how our teams are performing, and essential to help us continuously improve the service that we offer".

Our private law teams pride themselves on being trusted advisers to clients and are committed to delivering a personal service and providing innovative solutions to meet their needs. We understand the particular demands and challenges faced by private individuals and their broader circumstances, helping them plan for all eventualities.

Blake Morgan provides all of the traditional private client services of a top 50 law firm, but takes pride in niche offerings such as family mediation, wealth preservation (including bespoke advice to owner managers and entrepreneurs), non-domiciled tax advice, leasehold enfranchisement, driver defence, dispute resolution and claims against professionals.

If you would like to discuss any aspect of our service or our feedback programme, please contact Helen Bunker or Adam Saturley.

About the Authors

Helen is the Divisional Director for Private Law based in the firm's London office and is responsible for the delivery of private law services across Blake Morgan’s six offices.

Helen Bunker
Email Helen
020 7014 5246

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Member of the Private Law department's Management team and works with the Head of Department and team leaders on business strategy and project management.

Adam Saturley
Email Adam
023 8085 7239

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